One-to-one advisory session · Post-Sales & Leadership · B2B SaaS
A confidential session with a former CCO and Operating Partner to clarify a decision, prepare a difficult conversation, challenge an approach or structure your next steps.
Use cases
The session starts with a real, specific challenge. It remains grounded in Customer and Post-Sales roles, with the perspective of a leader who has faced these decisions.
Prepare a sensitive conversation, address a performance issue, support a manager or decide how responsibilities should evolve.
Challenge an organisation, segmentation, metric, process or retention and expansion priority.
Prepare for an interview, evaluate an opportunity, clarify your positioning or define the first priorities in a senior Customer role.
Unblock a Customer Success, data, automation, tooling or Planhat topic.
How it works
Choose a time, pay for the session through Stripe and outline the topic you want to address.
We clarify the facts, constraints and options directly, without forcing a one-size-fits-all method.
We clarify the decision or next step, then I send you a short summary after the conversation.
Your outcome
A focused session that turns an occasionally confusing situation into clear options and concrete momentum.
A clear view of the situation and what is really at stake.
The main options and their likely consequences.
A concrete decision, message or action to move forward.
The risks, dependencies and watch-outs to keep in mind.
The essentials from the conversation so you can stay on course.
Who is it for?
Better Call Damien is primarily for CCOs, VP Customer leaders and Heads of Customer or Customer Success who want to test a specific topic with an experienced operator. It can also suit a CEO facing a focused post-sales decision.
Why Damien
More than twenty years in B2B software and SaaS, as a Chief Customer Officer, Operating Partner and adviser. Hands-on experience across onboarding, Care, Services, Customer Success, renewal, expansion, data and tooling, including certified Planhat consulting expertise.
Book the sessionBook Better Call Damien
The session lasts 45 minutes, costs €150 including VAT and takes place on Google Meet. Your context is used to prepare the conversation, and you receive a short summary afterwards. Stripe payment confirms the booking immediately.
Frequently asked questions
Any concrete B2B SaaS post-sales topic: Customer Success organisation, onboarding, segmentation, health scores, adoption, retention, renewals, expansion, processes, metrics, tooling or Planhat implementation.
Primarily CCOs, VP Customer leaders, Heads of Customer or Customer Success and B2B SaaS CEOs who want to test a specific topic with an experienced operator.
You receive a confirmation, Google Meet link and practical details by email. The context shared at booking lets us spend the session on the substance of your challenge.
You can reschedule or cancel through the link in your confirmation email, subject to the terms displayed when booking.
The session can clarify that need without committing you further. If an engagement makes sense, we can discuss it separately. For a simple first contact, choose the free conversation.
Two needs, two paths
Better Call Damien and the free exploratory conversation are independent paths.
You have a decision, team situation or next step to work on immediately: book the 45-minute session.
BookYou are considering a consulting engagement or more structured support: book a free exploratory conversation. This free call is not an advisory session.
Choose a free conversation