01 / Strategy & Operating Model
Give post-sales a clear direction.
Function positioning, organisation, ownership, segmentation and governance: align the post-sales model with retention, expansion and profitability goals.
Chief Customer Officer · Post-Sales Operating Partner · B2B SaaS
Orchestrate your entire customer lifecycle after the signature.
I work with CEOs and CCOs when their post-sales organisation needs to reach the next level: clarify strategy, evolve the organisation and its managers, then turn decisions into processes, data, tools and operating rhythms that work in practice.
Expertise built in the field
20+ years in customer experienceB2B SaaS · France & international80+ people in organisations ledThe entire post-signature journey.
- Onboarding
- Customer Care
- Professional Services
- Customer Success
- Renewal
- Upsell & Cross-sell
Where I can help
From strategy to an operating system.
I work at the level of decisions, organisation and leadership, then go all the way into the processes, data and tools required to execute.
02 / Leadership & Transformation
Evolve the organisation and the people leading it.
Support for the CCO and their managers, team transformation, role clarity, difficult decisions and new ways of operating.
03 / Customer Operations, Data & Tools
Turn decisions into an operating system.
Processes, data, metrics, automation and tools, including Planhat, that make execution more reliable, productive and predictable.
A pragmatic approach
Clarity. Decisions. Momentum.
A direct, structured and impact-oriented engagement, from the executive team to the field, alongside the managers and teams who will make the transformation last.
01
Observe
Understand the facts, signals and constraints.02
Prioritise
Choose the levers that genuinely change the trajectory.03
Structure
Set up a clear, durable operating model.04
Enable progress
Equip the team to sustain momentum.
About
A leader who can shape the strategy and drive its execution.
With more than twenty years in B2B software and SaaS, I step in as a Chief Customer Officer, Post-Sales Operating Partner, adviser or interim executive to turn post-sales into a predictable growth engine.
Leadership & scale
Transformation experience at scale.
Results delivered in complex B2B SaaS organisations by connecting strategy, management and operational execution.
people in organisations led
managers supported and developed
Europe, the United States, APAC and Latin America
NRR
improvement in retention
operational gains depending on context
First conversation
Your customer lifecycle deserves ambition that matches your product.
Considering a consulting engagement, an Operating Partner role or more structured support? Book a free exploratory conversation to see whether and how I can help.